COVID-19

STANDARD OPERATING PROCEDURE

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The Will’s experience is a concept built around atmosphere, engagement, building connections and going over and above to deliver exceptional service at every step of the guest journey. Current restrictions may make it harder for us to follow our usual service model but we will approach every change with compassion and understanding to make the experiences we provide as comfortable, safe and memorable as possible. This is our Standing Operation Procedure for customers & staff to ensure that we are doing as much as possible to make Will’s a safe environment for everybody.